Privacy of personal information is an important principle to our office. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We also try to be open and transparent as to how we handle personal information. This document describes our privacy policies.
WHAT IS PERSONAL INFORMATION?
Personal information is information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g., gender, age, address, phone number, family status), their health (e.g., health history, health conditions, treatment received) or their activities and views (e.g., religion, politics, etc.) Personal information differs from business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.
WHO WE ARE:
Our office includes at the time of writing one chiropractor and one support staff. We use a number of agencies that may in the course of their duties, have limited access to personal information we hold. These include computer consultants, accountants and cleaners. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.
WE COLLECT PERSONAL INFORMATION:
Like all Health Care Providers, we collect, use and disclose personal information in order to serve our patients. For our patients, the primary purpose for collecting personal information is to provide chiropractic and/or massage therapy treatment. For example, we collect information about a patient’s health history, including their family history, physical condition and function and social situation in order to help us assess what their health needs are, to advise them of their options and then to provide the health care they choose to have. A second primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services we can identify changes that are occurring over time.
OUR WEB SITE
We only collect and use personal information (e.g. e-mail addresses) that you give us to respond to your email message or to remind you of your appointment as per your wishes.
Web site servers do log anonymous usage statistics (like visits per hour, web browser used) but this information cannot be associated with any individual person or computer.
RELATED AND SECONDARY PURPOSES
Like most organizations we also use personal information for other secondary purposes related to our primary purpose. Some common examples are as follows:
PROTECTING PERSONAL INFORMATION:
We understand the importance of protecting personal information. For that reason we follow these procedures:
RETENTION AND DESTRUCTION OF PERSONAL INFORMATION:
We need to retain personal information for some time to ensure that we can answer any questions you might have about your care and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy.
We keep our files for approximately ten years after your last visit with us. We destroy paper files by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed. Records may be forwarded to another practitioner with your written or verbal consent.
YOU CAN LOOK AT YOUR INFORMATION:
You have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected.
DO YOU HAVE A QUESTION?
Our Information Officer, Dr. Elsie Frickey can be reached at:
278 Lawrence Ave. Kitchener, N2M 1Y4
She will attempt to answer any questions or concerns you might have.
Formal complaints about our privacy practices may be made in writing to our Information Officer. She will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.
This policy is made under the Personal Information Protection and Electronic Documents Act. It is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitments set out above.
For more general inquires the Information and Privacy Commissioner can be reached at:
112 KENT ST, OTTAWA, ONT. K1A 1H3
Phone (613) 995-8210, TOLL-FREE 1-800-282-1376, FAX (613) 947-6850